Shipping policy

Shipping Info:

At Mossy Green Trees we value each and every single customer. Our top priority is making sure the items get delivered to our customer as soon as possible. Normally you will receive your order promptly, with in 5 to 10 business day, however some deliveries ship within 20-30 business days from the date that it is placed due to shipping delay, commerce disruptions, tariffs, etc.  We ask for your patience.

shipping processes

DELIVERY DELAY

  • Your packages maybe take longer to deliver if delays are due to commerce, tariffs, trade disruptions, etc. We will do our best to ship your order in an efficient timeframe. We appreciate your understanding.

PAYMENT CONFIRMATION

  • A confirmation email will be sent to you once the order is authorized and verified.

  • Once the payment verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.

PROCESSING

  • It normally takes 1-7 business days to process your order. Please note that holidays & weekends are not included.

  • It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.

  • If items are prepared in 24 hours in your order ,then we can ship it in one day.

SHIPPING

  • Shipment takes approximately 10 to 20 business days to reach destination.

  • Once your order is shipped out, an email notification with International e-packet tracking number will be sent to you.

  • Please note: Total Delivery Time = Processing Time + Shipping Time

  • We only ship to the U.S.

DELIVERY

If you want to track your order, please click track order for information in the email provided from info@mossygreentrees.com.

SHIPPING DELAYS

  • Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

  • Usually it takes about 10-30 days to arrive some countries ,We do offer compensation if the shipping beyond the timeframe as stated on shipping policy

  • Please send a email to info@mossygreentrees.com and request information on the shipment if the product is taking an extended time to ship. If the package does not arrive in time, we will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.